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New Cityfibre not working

Ryan1234
First Timer
Private Message TalkTalk

on ‎02-03-2024 06:27 AM

Message 3 of 3

New cityfibre digital box and talk talk router fitted yesterday. 

Cityfibre was advised my talktalk whilst at my home to tick the job as closed and leave them with a fault. I have no broadband as the router won't connect to the working cityfibre box!! Not a great service. 😕

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎04-03-2024 07:30 AM

Message 1 of 3

Hi Ryan,

 

I'm sorry for the delay. How are you getting on?

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-03-2024 10:41 AM

Message 2 of 3

What lights are on the CityFibre ONT? 

 

Try turning it off for at least 30 mins.

 

Then try connecting a PC or other wired (Ethernet) device directly to the ONT in place of the router, does that work?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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