New to full fibre 150, but...

[briantrumpet1]

Hi,

I'm finding my way around my new Eero router, and doing speed tests on wifi via fast.com, but so far mostly only getting about 40Mb/s, although got one at 150 (see attached). The loaded latency seems to jump all over the place when testing.

Looking at the Eero app, the 2.4GHz channel is going over the 40% congested mark once I'm using the laptop, but the 5GHz channel looks to be unused. 

Is there a trick I'm missing here?

Thanks.

[Michelle-TalkTalk]

Hi,

I'm really glad to hear this and I'll let the team know 🙂

Thanks

Michelle

[briantrumpet1]

Morning @Michelle-TalkTalk  - seems to be stable on the 5G band this morning, thanks. 🤞🤞

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[KeithFrench]

When on the 2.4GHz band you are restricted to a theoretical link speed of only 72bps. You can force the connection by using this freeware called WiFiInfoView from Nirsoft:-

https://www.nirsoft.net/utils/wifi_information_view.html 

[briantrumpet1]

---

@magames wrote:

Hi @briantrumpet1, have you tried forcing 5Ghz on Windows?

https://www.xda-developers.com/how-force-5ghz-wi-fi-windows-11/

---

Ha, tried that earlier, and it seemed to make no difference, as it was already selected as the preference. But have just toggled the flight mode on and off, and it's switched over to 5GHz, on channel 36. All a bit weird!

[magames]

Hi @briantrumpet1, have you tried forcing 5Ghz on Windows?

https://www.xda-developers.com/how-force-5ghz-wi-fi-windows-11/

[briantrumpet1]

Just to update...

Eero seems to be solid on channel 42 on 5GHz band, but for some reason my laptop has stopped using that channel, so back to about 50Mb/s on the 2.4GHz band. The mobile is happy on 150Mb/s. I'm in contact with @KeithFrench  about what next, and have sent him NetSpot screencaps. I suspect it's my laptop rather than the Eero now, but will update as and when.

[Michelle-TalkTalk · Accepted solution]

Hi brian,

Just before I left yesterday I saw an update advising that a change has been made. I'll check back in with you in a few days to see how you're getting on.

Thanks

Michelle

[briantrumpet1]

@Michelle-TalkTalk  @KeithFrench 

Update - there seems to have been an update, and I'm now on channel 42 on 5Ghz, and fast.com says download speed of 160Mb/s, and upload 38Mb/s, so fingers crossed... will monitor over the next day or two, but thanks for your help so far!

[briantrumpet1]

Thanks @Michelle-TalkTalk - I appreciate your efforts!

🤞🤞

[Michelle-TalkTalk]

Hi,

I understand. I'll see if there is an alternative solution.

Thanks

Michelle

[briantrumpet1]

Thanks @Michelle-TalkTalk . If Eero aren't going to do anything to resolve it (but let's hope they do, quickly), I wonder if there's an alternative router option...? If every new Full Fibre customer is going to end up with the same problem, this is going to be a major issue for Talktalk.

[Michelle-TalkTalk]

Hi brian,

I'm really sorry. Our devices manager is still liasing with eero about this and I'll continue to chase this daily for you until we have an update/resolution.

Thanks

Michelle

[briantrumpet1]

Still no change, @Michelle-TalkTalk . It would be nice to know if and when this is going to be dealt with, please, given that there are several of us with the same issue. I realise it's not for want of you asking, but I'm not yet convinced that it's being actioned higher up the chain with any urgency.

[Michelle-TalkTalk]

Hi,

Ok thanks for confirming. I've sent a chaser to the devices manager earlier this morning so I'm hoping to hear back soon.

Thanks

Michelle

[briantrumpet1]

Thanks @Michelle-TalkTalk  - and yes, still stuck on ch 155 and no further firmware update this morning.

[Michelle-TalkTalk]

Morning,

Apologies, I'll chase this with the team now.

Thanks

Michelle

[KeithFrench]

Hi @briantrumpet1 

I have no idea how it is going to be deployed, that was not disclosed to me. I guess we have to leave it until at least Monday first thing, as the weekend is obviously not up as yet. I may not have any access to this forum tomorrow for a while, as my full fibre upgrade is taking place sometime in the morning.

[briantrumpet1]

I had high hopes that the Eero update this evening was going to resolve the channel 155 issue, but seems it was just an update for the Eero 7. My Eero 6 is still stuck on the virtually unusable channel 155.

[briantrumpet1]

Thanks @Michelle-TalkTalk  - at the moment it's still on channel 155 (Friday 6.30pm), so will be keeping fingers crossed Eero can do an update to overcome the problem over the weekend.

Brian