No confirmation email after joining

[bradh]

I haven't received any confirmation email, no emails from talk talk in fact besides £80 voucher. I want to confirm I will get my router and package on the 14th Feb. Only contact I've had is a message from city fibre. I cant double check any of this due to not being able to log into the talk talk account with no email confirmation. Any help is appreciated.

Best regards,

Brad

[Arne-TalkTalk]

I can't find any information, I can only guess that the order failed somehow. You will need to call us and maybe make a new order. 

Sorry. 

[bradh]

Hi there, 

Updated Name and phone yet I do not know my account number or order reference. I assumed I would get an email with this information yet have received nothing other than city fibre text message which only tells me the date of supposed installation.

Best regards, 

Brad

[Arne-TalkTalk]

Hi bradh

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number, account number. or Order Reference.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards