No connection
on 29-11-2023 09:56 PM
Message 8 of 8
Hi, I currently have no Internet connection. Its been slow all day and it stopped working an hour ago I've tried power cycling everything.
I tried to report the fault but the website keeps saying 'we have run into a problem'. I had a full install last week the PON light is flashing and there is a red light on alarm.
And the eero just has a solid red light. It will flash white but doesn't seem to want to connect.
Thanks in advance.
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7 REPLIES 7
on 04-12-2023 06:41 AM
Message 1 of 8
Hi Claire,
How has your connection/speed been over the weekend please?
Thanks
Michelle
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on 01-12-2023 04:23 PM
Message 2 of 8
Hi, I can't remember I think it was something like 60mbps up and 27mpbs.
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on 01-12-2023 06:42 AM
Message 3 of 8
Hi Claire,
Thanks for trying this. What speeds were you seeing prior to the connection going down please?
Thanks
Michelle
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on 30-11-2023 04:53 PM
Message 4 of 8
Hi I turned it off while I went out and I'm getting 151mbps up and 32mbps down now.
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on 30-11-2023 12:19 PM
Message 5 of 8
Hi Claire,
Line test is passing but I can see that the speed is low. Could you switch the ONT off and leave it off for at least 30 minutes, then switch back on and retest
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 30-11-2023 11:19 AM
Message 6 of 8
Hi, I've done that. I don't have a landline number anymore though. It has come back on overnight the speed is slower than usual though.
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on 30-11-2023 07:21 AM
Message 7 of 8
Hello,
Can you please update your community profile to include your:
- Name
- Account Number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
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