No internet after upgrading fibre package

[Kxchu]

5 days ago I made the upgrade to fibre 500 from fibre 65, I switched to the eero that was shipped out 2 days ago. I was getting the same speeds as before so I called them up and they claimed to have made a manual upgrade to the fibre 500 as apparently I had 2 existing packages on my account that was delayed.

Now I have no internet at all, and no indication if this is from the upgrade process as my account still says fibre 65. Please help 

[Chris-TalkTalk]

OK thanks. Could you switch the ONT off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[Kxchu]

Stable green light on Power and PON, Lan and LOS have no light

[Chris-TalkTalk]

Thanks for updating your profile. The Fibre 500 upgrade appears to be still going through but delayed. Which lights are currently on, on the ONT?

Chris

[Kxchu]

Done 

[Chris-TalkTalk]

Hi Kxchu,

Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you

Chris