No landline no internet

[AndyF154!]

I wish I hadn’t renewed our contract for 2 years , ended up with nothing . 

[Mandisa-TT]

Hi @AndyF154! I want to sincerely apologize for the inconvenience you have experienced regarding the lack of landline and broadband services. I understand how frustrating this situation can be, and I appreciate your patience as we work to resolve your concerns.

Please rest assured that your complaint has been noted, and a callback has already been scheduled to address your issues in detail. You will be called today at 12h00.

[fr8ys]

I can appreciate your frustration, but phoning is your best bet for a resolution, or if you wish pursue an official complaint, the complaints procedure can be found in a link at the bottom of each web page.

Sorry but as mentioned, staff here don't have access to Full Fibre at the moment, so are unable to help.

[AndyF154!]

Hi , I ve been to every department. Hours & hours on live chat , telephone & emailing . Shocking 

[fr8ys]

@AndyF154! 

Unfortunately Staff here do not have access to full fibre systems and usually suggest you contact the Full Fibre Helpdesk on: 0345 172 0074 for a resolution.

Closed Sundays though.