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One device connection shocking

Lloyd8
First Timer
Private Message TalkTalk

on ‎19-07-2025 03:59 PM

Message 5 of 5

My son is constantly complaining that his PS5 connection is slow or dropping constantly.  I’ve checked on the app and it’s saying that  it’s fast but my son is saying different. How do I resolve this? There is no one to speak too and I’m not tech savvy enough to know what I’m doing. The only other devices I have linked to it are another smart tv, a printer, two Amazon dots and three iPhones and they are not actually being used (apart from the tv). So I don’t understand why it’s so slow. He has been complaining about this for a while now and I’ve been ok in fobbing him off but the school holidays are next week and I don’t think I’ll survive if I don’t get this sorted. Has anyone got any advice?

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4 REPLIES 4

KeithFrench
Community Star
Private Message TalkTalk

on ‎21-07-2025 09:16 AM

Message 1 of 5

Hi @Lloyd8 

 

I would still point out that I can provide extensive help with WiFi issues, but if you'd rather speak to the full fibre team, that is up to you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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kanya-TT
Support Team
Staff
Private Message
In response to fr8ys

‎21-07-2025 08:40 AM - edited ‎21-07-2025 08:41 AM

Message 2 of 5

Hey there, @Lloyd8. As @fr8ys has advised we do not have the necessary tools as yet for Fullfibre please contact them at 0345 172 0074 VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed or use this link: How to contact TalkTalk Broadband for their online team.
 

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

 

 

Kanya

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KeithFrench
Community Star
Private Message TalkTalk

on ‎19-07-2025 06:00 PM

Message 3 of 5

I can help with all aspects of WiFi reception. Is this PS5 connected to the 2.4 or 5GHz WiFi band? Can the PS do a speed test & if so what speeds does it show?

 

 

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

fr8ys
Community Star
Private Message TalkTalk

on ‎19-07-2025 04:13 PM

Message 4 of 5

Staff here do not have access to full fibre systems and usually suggest you contact the Full Fibre Helpdesk on: 0345 172 0074. Closed Sundays.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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