One device connection shocking

[Lloyd8]

My son is constantly complaining that his PS5 connection is slow or dropping constantly.  I’ve checked on the app and it’s saying that  it’s fast but my son is saying different. How do I resolve this? There is no one to speak too and I’m not tech savvy enough to know what I’m doing. The only other devices I have linked to it are another smart tv, a printer, two Amazon dots and three iPhones and they are not actually being used (apart from the tv). So I don’t understand why it’s so slow. He has been complaining about this for a while now and I’ve been ok in fobbing him off but the school holidays are next week and I don’t think I’ll survive if I don’t get this sorted. Has anyone got any advice?

[KeithFrench]

Hi @Lloyd8 

I would still point out that I can provide extensive help with WiFi issues, but if you'd rather speak to the full fibre team, that is up to you.

[kanya-TT]

Hey there, @Lloyd8. As @fr8ys has advised we do not have the necessary tools as yet for Fullfibre please contact them at 0345 172 0074 VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed or use this link: How to contact TalkTalk Broadband for their online team.
 

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Kanya

[KeithFrench]

I can help with all aspects of WiFi reception. Is this PS5 connected to the 2.4 or 5GHz WiFi band? Can the PS do a speed test & if so what speeds does it show?

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[fr8ys]

Staff here do not have access to full fibre systems and usually suggest you contact the Full Fibre Helpdesk on: 0345 172 0074. Closed Sundays.