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No landline no internet

AndyF154!
First Timer
Private Message TalkTalk

on ‎20-07-2025 01:46 PM

Message 5 of 5

I wish I hadn’t renewed our contract for 2 years , ended up with nothing . 

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4 REPLIES 4

Mandisa-TT
Support Team
Staff
Private Message

on ‎21-07-2025 08:50 AM

Message 1 of 5

Hi @AndyF154! I want to sincerely apologize for the inconvenience you have experienced regarding the lack of landline and broadband services. I understand how frustrating this situation can be, and I appreciate your patience as we work to resolve your concerns.

Please rest assured that your complaint has been noted, and a callback has already been scheduled to address your issues in detail. You will be called today at 12h00.

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fr8ys
Community Star
Private Message TalkTalk
In response to AndyF154!

on ‎20-07-2025 02:14 PM

Message 2 of 5

I can appreciate your frustration, but phoning is your best bet for a resolution, or if you wish pursue an official complaint, the complaints procedure can be found in a link at the bottom of each web page.

 

Sorry but as mentioned, staff here don't have access to Full Fibre at the moment, so are unable to help.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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AndyF154!
First Timer
Private Message TalkTalk

on ‎20-07-2025 02:00 PM

Message 3 of 5

Hi , I ve been to every department. Hours & hours on live chat , telephone & emailing . Shocking 

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fr8ys
Community Star
Private Message TalkTalk

on ‎20-07-2025 01:55 PM

Message 4 of 5

@AndyF154! 

 

Unfortunately Staff here do not have access to full fibre systems and usually suggest you contact the Full Fibre Helpdesk on: 0345 172 0074 for a resolution.

 

Closed Sundays though.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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