No landline with full fibre

[Cody5690]

Hi, I've recently been told I can get full fibre but I can't have a landline as well, why is this? I am currently a TalkTalk customer. 

[Arne-TalkTalk]

Hi Cody5690

Full fibre 500 is available with Voip , you need to call the loyalty team on 03451720088 they can sort it out. 

Regards

[Gliwmaeden2]

It can't be ordered / sorted out via the forum, @Cody5690.

They are not involved with setting up packages / sales / renewals.

You will need to discuss this on Chat or phone 03451 720088 (phone support open Monday  - Saturday).

[Cody5690]

Well i"m thinking of getting full fibre 500 but I will only get it if I can get digital Voice to make calls. Trying to speak to an agent is a joke, hopefully someone from talk talk will see this, I am currently a TalkTalk customer. 

[Gliwmaeden2]

It's no longer a landline because the copper lines will cease, @Cody5690.

The phone number may be kept as a VOIP service with SOME packages, and can only be added at the time of ordering the full fibre, not later.

So it might be an idea to discuss the options with an agent, if you ask which package it could work with.

It sometimes also depends which infrastructure company does the installation  - Openreach, City Fibre etc, so that might be a further stumbling block.