No service

[DH613]

I have no service, broadband and hence my landline as well. I spent over an hour on the phone to support this morning but still not working. I had to go out of town and will not be back till Tuesday but would like this to be progressed in the interim, without having to spend another hour on the phone. It is so difficult to get directly through to someone who can help

This issue is affecting myself and my daughter who work from home.

How can we best progress this?

[nambuso-TT]

Hi there @DH613 I am very sorry to hear this. Looking into your account, I can see that you are a full fibre customer and you will need to contact them directly so that they will look into this for you.

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

You can also use the live chat link below:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

[Gliwmaeden2]

One way or another, tests need to be run at home.

You can run them from Service Status Dashboard, My Connection, @DH613.

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Forum staff will need you to be at home to run tests - they reply between c 7am and 5pm Monday to Friday. 

Make sure you formally have the fault reported via phone or Chat or testing through My Connection as it helps prove dates for automatic compensation. 

For staff support on the forum, complete your community forum profile details for them to identify your account. 

Gi via your avatar/ settings/ add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.