No wifi

[JennyR]

I am currently connected on my iPad to the hot spot on my phone.  My talktalk wifi will not connect to anything (weak security on iPhone 15 pro max iOS 17.4.1 or my iPad)  and has also disconnected all my wildlife cameras, Alexa up and downstairs, etc etc. so many devices are not working. There is no wifi connecting even 3 metres from the router.  The Ethernet connections are fine.

i have been told various things via chat - one stating that the talktalk t-link extender has an error although that cannot be the only problem.  They promised a new extender on the 3rd June. If that is the problem then why have I not received it.  

I spoke to various chat people yesterday for TW0 HOURS, only to be told eventually by one of them that talktalk has run out of extenders. What a waste of time and effort.

Please help as this is just not a good ‘full fibre’ service. What is going on?

I cannot live without a consistent fast broadband service, can somebody sort this out, please.

[Michelle-TalkTalk]

Thank you 🙂

Michelle

[JennyR]

Yes. a big thank you to you Keith who didn’t give up on trying to sort this out.

I still don’t know why the wifi signal deteriorated overnight when there had been no changes but, with the extender, it is so much better 

[KeithFrench]

You are both very welcome.

[Michelle-TalkTalk]

Hi Jenny,

I'm really glad to hear this 🙂 

Thank you too @KeithFrench  for your help 🙂

Michelle

[JennyR]

Hello

Amazing - all back to normal - all devices connected and no dropouts as yet.

it took too long to resolve but thank you

[Michelle-TalkTalk]

Morning Jenny,

How has your connection been over the last week?

Thanks

Michelle

[JennyR]

Thank you for your help, Debbie

[Debbie-TalkTalk]

No problem 🙂

Debbie

[KeithFrench]

Hi @Debbie-TalkTalk 

Thanks for that. Hi @JennyR please let me know how you get on if you want any help.

[Debbie-TalkTalk]

Morning @JennyR and @KeithFrench 

The router firmware has now been updated.

Thanks

[KeithFrench]

The customer now has the F266 booster, please can you upgrade the firmware on the router to V202? Thanks.

[Debbie-TalkTalk]

Hi JennyR

The WIFI extender has been ordered and you should receive this within the next 48-72hrs.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @JennyR 

I'm really sorry for the delay.

I can now order the WIFI extenders, will it be ok to test the WIFI extenders first?

[JennyR]

Hello Debbie

Please can you send an engineer out to sort out my problem, I really can’t accept this lack of wifi signal and longer. It has been going on too long!!!!

[Debbie-TalkTalk]

Hi @KeithFrench and @JennyR

Apologies for the delay.

I've been advised I should be able to order this within the next 2 weeks.

[KeithFrench]

Hi @Debbie-TalkTalk 

Is there any update on the availability of the Sagemcom 266 WiFi Booster for this customer yet?

[KeithFrench]

Hi @JennyR 

I am just going to send you a PM.

[JennyR]

Hello Keith

Yes, you are right and it doesn’t seem to be working at all although it is set up

[KeithFrench]

Hi @JennyR 

Good to hear back from you. If I remember correctly, you only ever had the D-Link WiFi extender in addition to your Sagemcom, is that right?

[JennyR]

Hello Keith

Sky Engineer came today-, has turned off 2.4ghz connections on all three q boxes so they now have their own ‘mesh’ network and can’t be confused.  They also assisted me to move my router from the cupboard and it is now sitting on the top of the sideboard.  Most devices connected OK although there is no WiFi signal further than my open plan dining area. No connection in the open extension.  There are no walls/glass between the router and the garden when the doors are open.  I am unable to connect the echo dot which is in the extension, they tried and it would not connect. Moved it to within 1 metre from the router and it connected.  I measured the open space from the router to the echo dot and it is exactly 9 metres from the router to the Echo Dot and another 10 metres to my outside WiFi cameras.  
I have proved that the devices are not at fault so I really feel that the problem is with the router. What do you think?

Upstairs is OK - Q Box and iPad signal, Echo Dot, iPhone etc)

I still cannot get any wifi outside my back doors which is just not good enough.  There are absolutely no obstructions to cause problems. ( No walls, no glass nothing!!!)