We are on FF 500 and since 21st September last year there has been a fault, it randomly cuts the connection, and messes around.
Initially I was getting an engineer out in 2-3 working days, But nothing was done, the fault was still showing on the line and whenever I checked for updates, it always said that the fault was being dealt with and they didnt know when it would be done.
In December I got a notification that an engineer was coming out, and yet again, Nothing, Then in February an email saying that the fault was still progressing in the background, but they are "having some system challenges preventing the communications reaching me in a timely manner" Hmmmmmmm a communications company that can't communicate ???
So the fault is still there, I ran another line check today and the fault is still there, but who knows how long this is going to take to sort out.
I believe the fault has something to do with the fact thecable from the pole to my property is too tight, I mentioned this to the guys when they put it up, but was told, its fine, it has Teflon strands so its very strong, However it is so tight that movement in the cable has damaged my property by pulling part of the facia off the front of my house.
I wonder how long it will actually take for someone to come out ??
