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NEED SOME HELP?

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My Internet has been down all day today

HarryHaller
Chatterbox
Private Message TalkTalk
Message 6 of 6

I tried to run the connection test through my account page but that seems to always run I to issues. 

I also restarted my router a few times. Still no Internet connection.

How can I get in touch with you guys? 

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5 REPLIES 5

Message 1 of 6

Morning Harry,

 

Just checking back in to see if you still need assistance with this?

 

Thanks

 

Michelle

 

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 2 of 6

Hi Harry,

 

I'm sorry to hear this. How are you getting on, did you manage to get through to our Live Chat Team?

 

Thanks

 

Michelle

 

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Message 3 of 6

It should be working via this link, which was available via the search engine, @HarryHaller:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

If you have trouble accessing it, try a different browser; disable ad blockers; enable pop ups. 

Gliwmaeden2, a fellow customer.
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HarryHaller
Chatterbox
Private Message TalkTalk
Message 4 of 6

Thank you. Unfortunately the link to your chat from my account also doesn't work. 

I understand it's Sunday and support is limited but it's a bit frustrating since I need to work and need my connection Today, not Tomorrow. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

Try to reach Chat, as phone support is not available on Sundays, @HarryHaller.

 

That is, if you have sufficient data....

 

Staff will be back on here from Monday morning. 

 

For contact details, use the forum search engine, or link to Chat from My Account. 

Gliwmaeden2, a fellow customer.
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