Open reach engineer

[jedi38]

What does it mean when you go to book an open reach engineer and it say request submitted, does that mean an engineer will turn up, how do you know if it is confirmed?

[mandisa1-TT]

You are most welcome @jedi38 
Reservation of Openreach appointment successful. Reserved appointment slot : October 11 2025,PM

Have a beautiful day and take care:)
 

[jedi38]

Absolutely,

thank you once again 

[jedi38]

Noted 

[mandisa1-TT]

Please make sure you are home or someone over 18 is at home:)

[mandisa1-TT]

Awesome. Please note the PM slot is between 13:00 - 18:00.
 

[jedi38]

Pm slot would be nice

[mandisa1-TT]

You are most welcome:)
Would you prefer AM or PM slot?

[jedi38]

Hi mandisa tt

that would be brilliant.

thank you 

[mandisa1-TT]

Looking into the account based on the line checks you have completed an engineer is required. I have resumed the repair case for you so i can proceed to finalizing the engineer appointment. The earliest available date in 11/10/2025  will this be okay with you?

[mandisa1-TT]

Thank you so much for the support @Divsec 🙂

Hi there @jedi38 I will look this up for you

[Divsec]

Hi @jedi38 I would expect a subsequent text or message advising your request accepted and a time and date for the engineer visit.

Your post has been escalated and you should hear from a tt rep shortly..