Openreach Upgrade from Full Fibre65 to Full Fibre150 not possible with CityFibre system

[AlanG7]

Openreach want to install FTTP tomorrow to upgrade me from Full Fibre65 to Full Fibre150. But I already have TalkTalk FTTP since 2022 using CityFibre optical cable etc. OpenReach say they cannot do this as they do not have anything to do with CityFibre system. I have tried to get TalkTalk to understand I already have FTTP to my house but nobody at TalkTalk seems to know what to do. I already have a HomeHub, and have now received and set up the Eero box as a WiFi extender and the Digital Voice box ready to connect using existing phone number. The TalkTalk HomeHub already has a socket for phone so how do I use this?

I don’t want OpenReach ripping out the CityFibre cable and equipment which works well, same Up and Down speeds unlike OpenReach. What should I do tomorrow?

[ferguson]

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

If you don't want Openreach to go ahead when they show up, just tell them.