Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

PON light flashing green

molly-smith
First Timer
Private Message

on ‎20-07-2023 08:31 PM

Message 3 of 3

Hi, I got full fibre 2 days ago and it hasn't worked. The PON light is flashing green and eero 6 can't connect to the internet. My old connection has been cut off despite being told it wouldn't be. Yesterday I was told a ticket would be raised with back office which could take 5 working days to be looked at. I called for an update today and was told there was no record of the ticket. 

0 Likes
2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎21-07-2023 07:24 AM

Message 1 of 3

Hi Molly,

 

I'm sorry to hear that you're experiencing problems with your service. Is the LOS light (on the ONT) off or red?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎20-07-2023 09:41 PM

Message 2 of 3

Add your Talktalk landline number  / account number to your community forum profile details for TT staff to identify your account, @molly-smith.

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

 

I'll make sure that this is in the queue for attention. You can phone the future fibre team directly on 03451 720074 after 8am.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
0 Likes
© TalkTalk 2026