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PON light flashing green

molly-smith
First Timer
Private Message

on ‎20-07-2023 08:31 PM

Message 3 of 3

Hi, I got full fibre 2 days ago and it hasn't worked. The PON light is flashing green and eero 6 can't connect to the internet. My old connection has been cut off despite being told it wouldn't be. Yesterday I was told a ticket would be raised with back office which could take 5 working days to be looked at. I called for an update today and was told there was no record of the ticket. 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎21-07-2023 07:24 AM

Message 1 of 3

Hi Molly,

 

I'm sorry to hear that you're experiencing problems with your service. Is the LOS light (on the ONT) off or red?

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎20-07-2023 09:41 PM

Message 2 of 3

Add your Talktalk landline number  / account number to your community forum profile details for TT staff to identify your account, @molly-smith.

 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

 

I'll make sure that this is in the queue for attention. You can phone the future fibre team directly on 03451 720074 after 8am.

Gliwmaeden2, a fellow customer.
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