Phantom Missed Calls since Full Fibre

[Steve41fc]

Since switching to full fibre earlier this week, my phone shows a missed call every 30 mins at 7mins past and 37 mins past the hour. Another post said start a new thread for it to be looked at. So here it is, can you help?

[Chris-TalkTalk]

That's great news Steve, thanks for letting us know

Happy Christmas
Chris

[Steve41fc]

Hi Debbie

Thank you - it looks like it has worked as the calls have stopped.

Thanks for sorting so quickly and have a great Christmas!🎅🏼 

Steve

[Debbie-TalkTalk]

Hi @Steve41fc 

Thanks for updating your Community Profile.

I've applied the fix for this issue. Please let us know how you get on.

Debbie

[Steve41fc]

Hi Ferguson and Debbie - I think I’ve updated the information you need on my profile. Bit fiddly on my phone- let me know if it hasn’t saved.

Thanks!

Steve

[Debbie-TalkTalk]

Hi @Steve41fc 

Apologies for this.

I can apply the fix for this issue. Please can you add your name and TalkTalk account number to your Community Profile.

Thanks

Debbie

[ferguson]

This is a known issue. The support team here can look into this for you, make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.