Please help full fiber phoneline

[Rose48]

I have recently had a hell of a time with talk talk since they switched me to full fiber 25th October I have had no Internet or phone line which is now thought the hub I have been on technical support chat alot of times and they don't help what's so ever I have made complaints  they come bacn with a promise of a phone call that never happens I need my phone line fixed me and my husband are in our mid 70s we have several illnesses and disabilities but they refuse to send any one out to help I finally manged to get the Internet working by logging in to the hub it's self and changing settings but I don't know how to get the phone line to work and talk talk just keep saying to power it off and on which I have done several times if someone could please walk me though a fix I would be so grateful as we need the phone line for hospital and doctors appointments 

 

 

[Chris-TalkTalk]

Hi Rose,

Could you raise this in the billing section and we'll be happy to take a look at it for you

Chris

[Rose48]

Thankyou so much for you support @Gliwmaeden2 it has been very traumatic for me and my husband we have missed hospital appointments due to trying to get this fix we are both in our mid 70s we are not very technically minded I spent days on the online chat to try and get it fix with no help but finally after everything it's FIXED so am just greatful it's all working now. 

[Gliwmaeden2]

@Chris-TalkTalk, does the late activation of the phone service qualify for automatic compensation for @Rose48?

It seems to have been quite traumatic trying to get it sorted!

....since 25th October. 

[Chris-TalkTalk]

Yes I'll send a returns bag, it should be with you within a couple of working days

[Rose48]

Yes the Internet and the phoneline is working but I have two talktalk hubs and a eero 6 to return so can you send me a returns bag out please

[Chris-TalkTalk]

So everything is OK now, telephone service is working OK?

Chris

[Rose48]

It's finally all working now but I have been without service since the 25th October I don't think I should be paying my full bill

[Rose48]

Yes when I was told I was being switches to full fiber I made it clear I still wanted a phone line 

[Chris-TalkTalk]

So just to confirm, you have an internet connection but when you connect your telephone to the green telephone port on the Sagemcom the telephone service doesn't work? Does the line appear to be dead?

Chris

[Gliwmaeden2]

@Rose48, did you specifically mention the need for the phone with the original full fibre order?

[Rose48]

I have spent numerous days NOT hours actual days trying to get this sorted but Talktalk is refusing to send someone out to fix this problem.

[Rose48]

Well I have my original one that I had before my switch to full fiber which worked fine then i was switched to full fiber now i have two of the fast 5464 and one of the eero 6 but with no where to plug my home phone also the eero 6 wouldnt connect to the Internet. But after alot of messing around i managed to get one of the fast hub to connect to the Internet but i still no phone line. I dont have A grandstream. So i am Really getting fed up I'm still paying my monthly bill but I'm not getting no service it's daylight robbery and after looking over social media this is a massive problem for alot of people there is even Facebook pages dedicated to talk talks Horrendous service. As you can imagine being in our mid 70s we are reliant on a working home phone for hospitals and doctors appointments.

[Chris-TalkTalk]

Hi Rose,

Thanks for updating your profile. So you have an eero 6? Do you have a grandstream digital voice adapter?

Chris

[Rose48]

I have updated my info

[Chris-TalkTalk]

Hi Rose48,

I'm sorry to hear that you're experiencing problems with your service, Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris