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on 29-06-2023 04:23 PM
I did this once before with no problems. This time, despite following the instructions I just get the message “password does not match Wi-Fi name”. I have tried three times to do this. The Wi-Fi name is changed without a hitch, but not the password ! Then I have to reset the router each time to access the internet to have another attempt 😩😩.
Can someone suggest a solution please, as I soon won’t have any hair left to tear out !!!
on 03-07-2023 06:31 AM
Morning,
How are you getting on?
Thanks
on 30-06-2023 05:27 PM
Hi @Cormorant71 sorry, that's not unusual😀. (table ) and (table) look the same but the first has a trailing space. If you see what I mean. Don't worry the experts here will get you sorted.
on 30-06-2023 03:33 PM
Hi @Cormorant71
Which make/model of router do you have, if it is a Sagemcom, then this is always best done from the Advanced mode. It has to be done twice, once in the 2.4GHz band & once in the 5GHz band settings.
2.4GHz:-
Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 2.4Ghz gear icon > Basic
5Ghz:-
Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Basic
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 30-06-2023 02:50 PM
Hi Divsec
Apologies but I have no idea as to what you’re talking about 😩.
on 30-06-2023 02:48 PM
Many thanks Debbie. I’m going to try again and see if that’s successful and if not I’ll get back in touch.
Kind regards.
on 30-06-2023 07:01 AM
Hi Cormorant71
I'm sorry to hear this.
Would you like me to send a replacement router for testing?
on 30-06-2023 05:01 AM
Hi @Cormorant71 your post has been escalated but have you checked for leading and trailing spaces? They creep in when cutting and pasting.