Problems with new eero 6 5ghz wifi

[jon1967]

Hi compatible  devices are connecting at 5ghz channel 155 despite it being  congested and weak signal and quickly drop to unuseable speeds

They wont reconnect at 2.4 automatically despite signal being quite reasonable

I presume this is related to other issue with this router

Please can i have an eero 6 pro if this is expected to resolve

Thanks

[Michelle-TalkTalk]

Hi jon,

I'm really glad to hear this. Just post back here and we'll pick this straight back up for you.

Thanks

Michelle

[jon1967]

Hi MIchelle

Sorry for delay in response

I appears to all be behaving a lot more stably thanks.

Im gonna stick with what ive got for the time being.

In the event i want to go the hub 2 swap route do i just mail you direct or reply to this thread?

thanks

[Michelle-TalkTalk]

Morning jon,

How has your connection been over the last few days?

Thanks

Michelle

[Michelle-TalkTalk]

Thank you 🙂

Michelle

[jon1967]

Yep ok.leave it with me

Cheers

[Michelle-TalkTalk]

Thanks for confirming. If this still continues to happen then please let us know and we can send a Wifi Hub 2 to see how this compares instead. Would this be ok?

Thanks

Michelle

[jon1967]

Ok i just restarted the eero and its ok on 5ghz now for that galaxy tablet. Just to give you a heads up the router is not that near many of the devices. Very rarely do compatible devices connect at 5ghz historically and im ok with that  But this eero is no playing ball

Thx

[Michelle-TalkTalk]

What's the device Jon? Does it connect on the 2.4 just not the 5ghz?

Michelle

[jon1967]

Spoke to soon there is a tablet that is trying to connect at 5ghz currently on that channel and failing . It would connect fine at 2.4 with my old router

[Michelle-TalkTalk]

Great thanks for confirming. I'll check back in with you in a few days just to check that everything has remained stable.

Michelle

[jon1967]

42.

[Michelle-TalkTalk]

Hi jon,

Yes, no problem. Can I just confirm what your wireless channel is currently set to please?

Thanks

Michelle

[jon1967]

Hi again

Just want to confirm what this fix is please. To remove the 155 channel from 5ghz? 

Is part of the fix that it wont be so fond of connecting on 5ghz when it cant maintain the signal ?

(It is not on that frequency now i note)

Re your offer of a wifi hub 2 i think that prob is where i want to go not least due to plug count (!) but  can i see how the current set up is for next couple of weeks and revert ?

Best regards

[Michelle-TalkTalk]

Hi jon,

Our Devices Manager has just asked if you could retest now please as we believe this should now be resolved.

Thanks

Michelle

[Michelle-TalkTalk]

Hi jon,

Apologies, I still haven't heard anymore. Would you like us to send the Wifi Hub 2 instead to replace the eero and DVA set up?

Thanks

Michelle

[Michelle-TalkTalk]

Hi jon,

I'm sorry for the delay. I think our Devices Manager is back from leave today so I will chase this for an update.

Thanks

Michelle

[Gliwmaeden2]

There won't be a follow up from forum staff before Monday, @jon1967 - they are not in here at weekends.

[jon1967]

Hi

Please can somebody confirm this done and would appreciate knowing what the fix does for reference

I note that a couple of days ago at 4am precisely in the am all the 5ghz seems to have changed and also noted flipped to a lower channel and less issues now

But today its back at 155 channel

I have posted on another channel issues with the digital voice again no calls in or out for a couple of days . Would it be possible to send back the eero and grandstream if you send me an all in one hub 2 with the phone port. Im afraid the eero set up is just not worth the aggro despite promising so much in theory

Thanks

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've passed this over to our Devices Manager now and have asked if they can request the fix for this issue. I'll post back as soon as we receive an update.

Thanks

Michelle

[KeithFrench]

This is a known bug and requires a fix to be applied to your Eero. I will ask for this to be carried out.