Problems with router

[londondad]

Hi, since yesterday morning I've had no internet. The router light is flashing amber, sometimes stopping for a few seconds and then flashing again. I've restarted the router several times, leaving it switched off for long periods. I've spent over two hours in an online chat with customer support this morning, checking my master socket and other things, but ultimately they couldn't help and have only offered to send me an engineer in three days time.  I work from home and this will cause me real problems.  I did ask if they could just send me a replacement router, but they said they have to send an engineer first.  That's why I'm posting a message here - in the past when I had other issues, you sent me a replacement router without needing to send an engineer.  Please could you do the same for me now?

Many thanks.

[Debbie-TalkTalk]

Hi londondad

That's great 🙂

Thanks for letting us know.

Debbie

[londondad]

Thanks for following up.  The new router arrived on Thursday and has fixed the problem.  Fortunately the engineer called before he set out so I was able to tell him not to come.  I'll be returning the old, faulty router when I next pass a post office, hopefully later this week.

Thanks again.

[Debbie-TalkTalk]

Hi londondad

Do you need any further help with this?

[Debbie-TalkTalk]

Hi londondad

Have you received the router?

[Debbie-TalkTalk]

Hi londondad

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

[londondad]

That's great. Thanks again.

[Debbie-TalkTalk]

Hi londondad

I've not got the tracking number yet but you should receive a text message about the delivery.

Thanks

[londondad]

Thank you Debbie, much appreciated.  If at all possible, could you send me a delivery tracking link, as I don't want to miss it if I'm out.

[Debbie-TalkTalk]

Hi londondad

I'm really sorry to hear this.

I've ordered the router for you, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[londondad]

Sorry, I forgot to mention, not only can the router not connect to the internet, but I also cannot see the WiFi network name in the list of available networks on my phone or laptop - so I cannot connect to the router's control panel to try to troubleshoot this further.