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Renewing contract

Fliproo11
First Timer
Private Message TalkTalk

on ‎09-08-2024 04:59 PM

Message 4 of 4

Phoned up today to discuss renewing my contract, 900mb fibre.  The rep said special offer etc, we will give you the 900mb broadband, but also freehome WiFi, worth £8 per month. She could not explain what it was. I thought 900mb broadband WAS home wifi.

 

Any idea? I don't have any other products.

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3 REPLIES 3

Fliproo11
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎09-08-2024 06:45 PM

Message 1 of 4

I've already got two Eero's, so don't really need to "sign up" for an extra service worth £8 per month, even if it's included in a pack, once I have the extra zero, then it's not as if it will stop working 

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎09-08-2024 05:07 PM

Message 2 of 4

It's worth phoning up again and you might get a clearer explanation or even a better offer, @Fliproo11.

 

You are paying for Full Fibre Broadband and how you connect to a computer may be wired 

 

Wifi is normally free but extra Eeros to improve the reach of the service would be extra with some packages.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

on ‎09-08-2024 05:07 PM

Message 3 of 4

She probably meant Total Home WiFi.

 

Details are here.

 

https://www.talktalk.co.uk/broadband/wifi-hub/eero

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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