Report a fault is resolved

[btcolin]

How do I report that a fault is resolved? When I go to chat the bot has no idea what I'm trying to say. When I call I get into bot confusion again with extremely long wait times predicted. I have a text that asks me to reply but I can't because it's a pay number. I have an email asking me to call but I get into the long wait scenario. 

Is there any way I can just inform that the problem has been resolved quoting the REP number?

[Chris-TalkTalk]

Thanks, I've put a note on the fault ticket saying that the fault is resolved

Chris

[btcolin]

Hi Chris.

430 are last 3 digits.

Thank you

[Chris-TalkTalk]

Hi btcolin,

I can add notes saying that the issue is now resolved, could you just give me the last 3 digits of the repair number

Thanks

Chris