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No WiFi Calling on Sagemcom 5464 with v202 firmware installed

aa2000
Enlightened One
Private Message TalkTalk

‎26-09-2024 09:52 AM - edited ‎26-09-2024 09:53 AM

Message 20 of 20

As is the case with some other posters, WiFi Calling no longer works since the installation of v202 firmware (Samsung S23+)

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19 REPLIES 19

Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 03:20 PM

Message 1 of 20

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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aa2000
Enlightened One
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎26-09-2024 03:18 PM

Message 2 of 20

@Karl-TalkTalk  Yes, WiFi Calling has been restored.  Thank you.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 03:13 PM

Message 3 of 20

Hi

 

That should do it, test now.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 03:09 PM

Message 4 of 20

Hi

 

Sorry, you have 2 active routers linked to your hardware profile, I'll rollback the correct one now.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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aa2000
Enlightened One
Private Message TalkTalk
In response to Karl-TalkTalk

‎26-09-2024 02:58 PM - edited ‎26-09-2024 03:05 PM

Message 5 of 20

@Karl-TalkTalk  Mine has not rolled back, still on version SG4K100202. 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 02:55 PM

Message 6 of 20

Hi

 

Firmware has been rolled back, let me know if Wi-Fi calling is now working for you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 01:48 PM

Message 7 of 20

Hi

 

Our devices team have confirmed they are going to rollback the firmware shortly.

 

If you do use Whatsapp, can you confirm if whatsapp calls work as expected.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 10:45 AM

Message 8 of 20

Thankyou.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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aa2000
Enlightened One
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎26-09-2024 10:42 AM

Message 9 of 20

Vodafone.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 10:39 AM

Message 10 of 20

Hi @aa2000 

 

Our device manager has also asked if you can confirm what mobile Network you are using.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 10:34 AM

Message 11 of 20

Hi

 

The pic should show the Wi-Fi calling icon in the status bar - here is the icon on my phone below :

 

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 10:21 AM

Message 12 of 20

Hi

 

If possible, can you PM a screenshot from the phone when Wi-Fi calling is failing.  You can usually capture a screenshot by pressing the power button and volume down together.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 10:08 AM

Message 13 of 20

Hi

 

OK, I'll get this info to our Device manager so they can pull the logs from the router and see whats happening.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

aa2000
Enlightened One
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎26-09-2024 10:01 AM

Message 14 of 20

Correct @Karl-TalkTalk 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 10:01 AM

Message 15 of 20

Hi

 

And just to confirm, you are not making calls over whatsapp.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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aa2000
Enlightened One
Private Message TalkTalk
In response to Karl-TalkTalk

‎26-09-2024 10:00 AM - edited ‎26-09-2024 10:01 AM

Message 16 of 20

Yes @Karl-TalkTalk it is One UI version 6.1.    Not making calls via Whatsapp. 

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to aa2000

on ‎26-09-2024 09:58 AM

Message 17 of 20

Hi

 

Thanks, is it also ONE UI 6.1 ?

 

And you are not making calls over whatsapp.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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aa2000
Enlightened One
Private Message TalkTalk
In response to Karl-TalkTalk

‎26-09-2024 09:57 AM - edited ‎26-09-2024 09:58 AM

Message 18 of 20

@Karl-TalkTalk   Android 14.  Standard Mobile calls.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎26-09-2024 09:55 AM

Message 19 of 20

Hi

 

Can you confirm what version of android you have, and if you are making calls over whatsapp or standard mobile calls.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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