Returning router

[0SDN0]

I have to return my router due to contract cancellation. Today I received the bag and label for the return but along with it was a white box. At the time I assumed the box was to put the router in to protect it from the Royal Mail during its return to you. However when I had chance to look more closely it contains a digital voice adapter. Why would you send me this?

[Gliwmaeden2]

No, you need to chase this up, @Howdy1. Either call Talktalk on 03451 720088 today, 9am - 6pm, (closed Sunday) or use Chat over the weekend. 

You definitely need to request the returns bag and make sure that you keep a certificate of posting as a record when you send it.

Information here:

https://help-centre.talktalk.co.uk/Manage_account/More_account_support/Returning_your_TalkTalk_equip...

If you need further support for this through the forum, please return to the message board and click on start a topic to begin your own thread. 

Staff only respond to the original poster (Monday to Friday) and it's important not to muddle your particular situation up on someone else's thread. 

[Howdy1]

My TalkTalk broadband contract was due to end 10 Jan 2026, but I cancelled it early, in late October 2025. I’m still waiting for the prepaid returns bag so that I can send back the Eero router.

At least 6 weeks have gone by. Is TalkTalk going to send the bag? Or should I just forget it and recycle the router myself?

[angelique-TT]

Thank you @Gliwmaeden2 .

[Gliwmaeden2]

@angelique-TT, I have removed the email address that had been left in full view in @leigh99's post.

Please do not display any personal information details in the public thread, @leigh99. Information of that sort goes in the profile area, accessed via your avatar; settings  etc..... SAVE CHANGES. 

[angelique-TT]

Hi there @leigh99. Please start your own thread so that we can assist you with this, thanks

[leigh99]

hi will you please send me a return label so i can return my old router i spoke customer service 2 weeks ago and i'm still waiting you can scan it but i'm 81 y/o i don't know how please send me a label to xxxxxxxxxxx. thanks

[Anonymous]

"Being wound up, riled and inconvenienced " <snip>

"The most simple things present problems"

@SusieGee 

Oh the irony, you call support out for causing inconvenience and annoyance then post in another customers thread knowing it leads  to it being pushed to the back of the support queue causing the thread starter the same inconvenience.  

[SusieGee]

A typical feature of TalkTalk is to inconvenience their customers. (I'm in danger of being driven insane by certain TalkTalk 'services') Is it an added service to wind us up?  Being wound up, riled and inconvenienced has been a service I've received from TalkTalk.. The most simple things present problems and one is threatened with a huge charge if one does not send the item back. I woild have given up at the PO. 

[ferguson]

@Mikem38 

As always, please start your own topic and the support team will be happy to help. 

[Mikem38]

Last week I went to my local Post Office to return a router at the termination of my contract. The Post Office could not process as the bar code could not be read by the. Scanner.  I tried at another Post Office and again the scanner could not read the bar code. I called and explained the problem to someone and requested a new address label and was  told one would be sent. That was a week ago. I am still waiting.

[Anonymous]

Hello,

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle

[ferguson]

@Ihaveleft325 

If you start your own topic the support team can arrange this for you. 

[Ihaveleft325]

I have not been sent my returns bag yet… so can’t return my router!!

[Gliwmaeden2]

Please return to the message board and click on start a topic, @Reflex, as staff only respond to the original poster. 

Also add your Talktalk phone number or account number in Personal Information in the profile area for them to identify your account. Go via your avatar; settings; drop down menu. complete Personal Information and SAVE CHANGES. 

[Reflex]

Can you please send me a bag in which to return my router.

[Chris-TalkTalk]

No problem 🙂

[0SDN0]

Thanks for your help Chris.

[Chris-TalkTalk · Accepted solution]

Hi OSDN0,

I've checked again an everything from our side is showing that your service has ceased

Chris

[0SDN0]

Bump

[0SDN0]

bump