Router dead

[lynnpash]

My router is completely dead. How do i get a replacement 

[Debbie-TalkTalk]

Thanks for your help Keith 🙂

[KeithFrench]

Hi @lynnpash 

You're very welcome.

[Debbie-TalkTalk]

Hi Lynn @lynnpash 

I'm so glad to hear this, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[lynnpash]

Hi Debbie

The new router arrived 30mins ago and its all working. Many thanks to you and Keith French for both of your help in this matter. 👍👍

Best regards Lynn😊

[Debbie-TalkTalk]

Hi @lynnpash 

Thank you 🙂

Debbie

[lynnpash]

Thank you Debbie. I will let you know how the connection compares.

[Debbie-TalkTalk]

Hi @lynnpash 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[lynnpash]

It’s Sagecom router. Device version FAST 5464-2.T4. Serial number N7222239K017571 thanks for your help. 

[KeithFrench]

Which make/model of router do you have? I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.