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Router dead

lynnpash
Team Player
Private Message TalkTalk

on ‎07-09-2024 11:31 AM

Message 10 of 10

My router is completely dead. How do i get a replacement 

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9 REPLIES 9

KeithFrench
Community Star
Private Message TalkTalk

on ‎10-09-2024 01:16 PM

Message 2 of 10

Hi @lynnpash 

 

You're very welcome.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to lynnpash

on ‎10-09-2024 12:10 PM

Message 3 of 10

Hi Lynn @lynnpash 

 

I'm so glad to hear this, thanks for letting us know 🙂

 

I've sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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lynnpash
Team Player
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎10-09-2024 12:09 PM

Message 4 of 10

Hi Debbie

The new router arrived 30mins ago and its all working. Many thanks to you and Keith French for both of your help in this matter. 👍👍

Best regards Lynn😊

lynnpash
Team Player
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎09-09-2024 01:23 PM

Message 6 of 10

Thank you Debbie. I will let you know how the connection compares.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to lynnpash

on ‎09-09-2024 07:06 AM

Message 7 of 10

Hi @lynnpash 

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




lynnpash
Team Player
Private Message TalkTalk

on ‎07-09-2024 12:03 PM

Message 8 of 10

It’s Sagecom router. Device version FAST 5464-2.T4. Serial number N7222239K017571 thanks for your help. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎07-09-2024 11:48 AM

Message 9 of 10

Which make/model of router do you have? I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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