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Router drop outs

Sjburbidge
First Timer
Private Message TalkTalk
Message 3 of 3

Hi - my WiFi keeps dropping out affecting streaming and Sonos etc. 

I have an extender upstairs which has a different network name, but this issue happens on both networks so think it’s a router / service issue 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Sjburbidge,

 

In addition to Keith's questions can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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