Router drop outs

[Sjburbidge]

Hi - my WiFi keeps dropping out affecting streaming and Sonos etc. 

I have an extender upstairs which has a different network name, but this issue happens on both networks so think it’s a router / service issue 

[Chris-TalkTalk]

Hi Sjburbidge,

In addition to Keith's questions can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?