Router flashing orange after full fibre install

[Joe71]

Flashing orange and no internet after “upgrade” to full fibre - please can someone explain?

[Joe71]

Good morning,

Yes, tried but no joy.  My parents phoned over the weekend but not a full compliment of staff working so they’ll try phoning again today.

[Chris-TalkTalk]

Hi Joe71,

How are you getting on, did you try ferguson's suggestions?

Chris

[ferguson]

OK. Try switching off the ONT for a full 30 minutes. Then do the same with the router. Then switch them back on in reverse order i.e. ONT, wait for all the lights to come on and then the router.  If there is still no connection then get in touch with Full Fibre customer services directly when they reopen tomorrow, or wait for the support team here to pick this up. 

[Joe71]

That’s how it’s connected 

[ferguson]

So how is the router connected to the ONT just now? It should be an ethernet cable from the WAN port on the router to the LAN port on the ONT. 

[ferguson]

So how is the router connected to the ONT just now? It should be an ethernet cable from the WAN port on the router to the LAN port on the ONT. 

[Joe71]

City Fibre didn’t check because they didn’t have a wire to connect from the new box to the router.  I’ve had to get one for my parents.  There are 4 green lights on  the new box on the wall.

[ferguson]

It means the connection between the ONT and router isn't working. Did the installation guys not check all this before leaving? What lights are showing on the ONT?

[Joe71]

I am posting on behalf of my parents.  Forums like this are complicated for some.

What causes the orange flashing light?  What does it mean?

[ferguson]

OK, so you are posting on behalf of your parents? Can the account holder not post on their own behalf? Otherwise the support team will need some details of theirs. And bear in mind that they won't pick this up until Monday at the earliest. You/they can try using the other customer service channels in the meantime. 

[Joe71]

It relates to my parents recent City Fibre install (I tried to warn them against it but was too late).  So the old copper internet stopped working after the install.  The new full fibre install just offers a flashing orange light.  My parents are not tech savvy - what should they do without trying to call TalkTalk and get passed around departments?

Thanks

[ferguson]

Can you explain if this is related to your City Fibre topic or something else?