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Router flashing orange after full fibre install

Joe71
Team Player
Private Message
Message 32 of 32

Flashing orange and no internet after “upgrade” to full fibre - please can someone explain?

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31 REPLIES 31

Message 21 of 32

Good morning,

 

Yes, tried but no joy.  My parents phoned over the weekend but not a full compliment of staff working so they’ll try phoning again today.

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Message 22 of 32

Hi Joe71,

 

How are you getting on, did you try ferguson's suggestions?

Chris

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ferguson
Community Star
Private Message TalkTalk
Message 23 of 32

OK. Try switching off the ONT for a full 30 minutes. Then do the same with the router. Then switch them back on in reverse order i.e. ONT, wait for all the lights to come on and then the router.  If there is still no connection then get in touch with Full Fibre customer services directly when they reopen tomorrow, or wait for the support team here to pick this up. 

Message 24 of 32

That’s how it’s connected 

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Message 25 of 32

So how is the router connected to the ONT just now? It should be an ethernet cable from the WAN port on the router to the LAN port on the ONT. 

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Message 26 of 32

City Fibre didn’t check because they didn’t have a wire to connect from the new box to the router.  I’ve had to get one for my parents.  There are 4 green lights on  the new box on the wall.

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Message 27 of 32

It means the connection between the ONT and router isn't working. Did the installation guys not check all this before leaving? What lights are showing on the ONT?

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Message 28 of 32

I am posting on behalf of my parents.  Forums like this are complicated for some.

 

What causes the orange flashing light?  What does it mean?

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Message 29 of 32

OK, so you are posting on behalf of your parents? Can the account holder not post on their own behalf? Otherwise the support team will need some details of theirs. And bear in mind that they won't pick this up until Monday at the earliest. You/they can try using the other customer service channels in the meantime. 

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Message 30 of 32

It relates to my parents recent City Fibre install (I tried to warn them against it but was too late).  So the old copper internet stopped working after the install.  The new full fibre install just offers a flashing orange light.  My parents are not tech savvy - what should they do without trying to call TalkTalk and get passed around departments?

 

Thanks

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ferguson
Community Star
Private Message TalkTalk
Message 31 of 32

Can you explain if this is related to your City Fibre topic or something else? 

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