Router problem

[Webmaster]

Hi

I have a problem with my router the white light is solid but there’s no internet connection! If I unplug the router then plug it back in it works for around one hour then the problem comes back!

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

Hi @Webmaster do you have a spare router to try with? Is your phone line working OK.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.