Router

[silverbird63]

I have a router that has a red light showing, it should be white. I have internet connection, but there is a fault with the router.  

Have called and been sent the repeated message which dies not address it. 

Please can you sort it.

Thank you

[siphosethu-TT]

That's wonderful news indeed @silverbird63, please let us know should you need any further assistance. Thanks 🙃

[silverbird63]

Thanks for your reply Keith.

I'm just happy the router is now working correctly.

[KeithFrench]

Hi @silverbird63 

I think in that case the light was never red, but orange. On this router, the red & orange can look very similar.

[silverbird63]

Hi Siphosethu.

The only issue was the red light. It has now been resolved. Solid White Light now working correctly.

Thanks.

[siphosethu-TT]

Hi there @silverbird63, please elaborate on the issue you are having besides the router having a red light. Thanks

[silverbird63]

Thank You.

[amahle-TT]

Hi there @silverbird63, thank you for reaching out. I am glad to hear that should you require assistance please do message us and we will assist. Have a good afternoon:).

[silverbird63]

Happy to report that it appears that the issue has been resolved and my Super Router is now showing a solid white light.

Thanks for your support and advice 👍 

[KeithFrench]

Hi @silverbird63 

No worries at all, an easy mistake to make.

[silverbird63]

Hi Philile.

I think your probably right.

I will wait on the update from TT and see if that solves the issue.

Many Thanks.

[Philile-TT]

Hi there@silverbird63 this could be because of the VOIP fault. 

[silverbird63]

Apologies Keith.

I have lots of messages.

Didn't notice that.

Thanks 

[KeithFrench]

Hi @silverbird63 

It was @Anonymous who did, hence why I addressed my post to him, not you.

[Anonymous]

Sorted  😉

I did credit it in another thread missed this one 😉

[silverbird63]

I don't understand Keith.

I have not copied or pasted anything. 

I'm replying to others on this community.

Thanks 

[KeithFrench]

Hi @Anonymous 

Please do not copy & paste my sticky post & act as if it were your own.

[silverbird63]

Thank You Gliwmaeden2.

It's so frustrating. I think the only way to resolve this is to get rid of my landline which I no longer use.

[Gliwmaeden2]

@silverbird63, the issue is with VOIP generally, not specific to which router.

[silverbird63]

Thank you for the update.

I did have the Hub 2 on my last contract and yes they were the issues I was experiencing. I now have a Super Router but I don't use my landline. 

Would this potentially still be the issue.

Many Thanks 

[siphosethu-TT]

Yes, it might, anyone who might have the issue can just use the link for updates. Thanks