Slow Broadband

[Shona13]

 I am meant to be getting 150mbps and I am not. I have 1 phone connected and 1 TV and 1 Xbox when playing the Xbox the games lagg out something serious! 

[Michelle-TalkTalk]

Good morning,

Thank you. I've run a test on the line now which is clear. What speeds do you see if you run a wired speed test directly at the ONT? Are you currently using a wifi hub or an eero?

Thanks

Michelle

[Shona13]

I am now on Kbps taking 10 hours for a 6GB update… 

[Shona13]

I’ve updated it I think. 

[Chris-TalkTalk]

Hi Shona13,

Can you please update your community profile to include your TalkTalk home telephone number or account number, and we'll take a look at this for you

Chris