Speeds all over the place

[Davedc88]

Freedom Fibre engineers have been out, line is proven OK, mentioned "duplicate vlans" and "office will sort it out" but since then service has been up and down. DL/UL speeds of 30/25Mbps are perfect but come afternoon they drop to 0.01/0.01. Anyone know what I should do?

[KeithFrench]

So long as it is working, that's what matters.

[Davedc88]

Keith, apparently things are not ready at the moment to switch the phones onto fibre so the copper line remains, essentially for the phone only. It just happens to also have Internet on it.

[Michelle-TalkTalk]

Morning Dave,

I'm really glad to hear this and thanks for keeping us updated 🙂

Michelle

[Davedc88]

Hi Michelle,  Freedom Fibre have been today and replaced the ONT

Seems the little white box has been the problem all along. All up and running now, on the original router so I haven't had to change all the WiFi codes on my devices.

[Michelle-TalkTalk]

Morning,

I know previously there was an option for a copper leave behind for the voice service before VOIP was fully available. I'm not sure if this is the case for a Freedom Fibre connection.

Thanks

Michelle

[KeithFrench]

This does not sound right at all @Davedc88 you should have lost the copper connection altogether once the full fibre service is up & running. I would check this with the engineer if still there.

This might well have been your problem all along, do you agree @Michelle-TalkTalk 

[Michelle-TalkTalk]

Hi Dave,

Thank you for the update and please let us know how you get on.

Thanks

Michelle

[Davedc88]

Hi Michelle,  Talktalk engineer has visited this morning, problem is external so making his report and I expect we will be having a return visit from Freedom Fibre.

Of note, and possibly of use for others, having two routers has enabled me to plug the new one into the full fibre and the existing one onto the old copper connection.  This works OK so at least we have a steady and reliable Internet connection for now.

[Michelle-TalkTalk]

Hi Dave,

I'm sorry for the delay. Thank you, I've passed this over now and have asked if the team can contact you ASAP.

Thanks

Michelle

[Davedc88]

I think I've managed that?

[Michelle-TalkTalk]

Hi Dave,

Sorry to hear this. Please can you add your account number to your Community Profile and I will pass this straight over to the FF Team and ask them to give you a call. Please do not post any personal information on the Community.

Michelle

[Davedc88]

Hi Michelle, 

Replacement router has arrived this morning,  fitted it, connected only a single device to it, my phone, and the situation is unchanged. 

If you could involve the Freedom Fibre team it would be appreciated.

Many Thanks!

[Michelle-TalkTalk]

Hi Dave,

I'm sorry to hear this. Can I just confirm, are you still in contact with the Freedom Fibre Team? If not then I can ask one of the team to contact you directly.

Thanks

Michelle

[Davedc88]

Thanks Keith for the reply. Please see my response to Michelle. No PC and measured speeds irrelevant,  it's lack of any speed that appears to be the problem!

[Davedc88]

No improvement as yet, speeds are irrelevant at this point as I have typically zero or very slow service, occasionally it is OK. Its not just buffering,  it goes completely. I've spoken to Talktalk support again, who told me that the freedom Fibre engineers were blowing smoke up my , you know where, when talking about duplicate vlans. Told me he could see a large amount of "timeouts" and is sending me a replacement router to try. In the meantime,  with no PC or laptop to plug a wired connection into I managed to find a TV I could plug directly into. Logged onto my Netflix account, with a wired Internet connection, and am suffering the same. I was hoping that test would point us towards the wifi but no. So, waiting for the router to arrive now.

[Michelle-TalkTalk]

Hi Dave,

How are you getting on? What speeds do you see if you connect directly via the ONT?

Thanks

Michelle

[KeithFrench]

What happens if you connect a PC to the ONT via the Ethernet cable that goes between it & the router? What sort of speed test results do you get then?