Still Waiting on a Go-Live Date.

[DanM89]

Still waiting on a go-live date for my order that was placed in April 2025, originally the service was suppose to Go-Live on the 12th May. 

I had been told to expect a call on the 14th July as to an update what was happening with my order, this never arrived. I have had to spend hours trying to get updates and it has got me precisely nowhere. Shockingly poor customer experience and service from TalkTalk. 

[siphosethu-TT]

You have to scroll down to the bottom where it's going to ask if you want to speak to someone. Thanks 😇

[Gliwmaeden2]

A more general search on the internet will take you to current CEO contact information, @DanM89.

Or if you have a complaints manager they can arrange for a deadlock letter to be sent for the next stage with CISAS.

[DanM89]

@siphosethu-TT  that link didn't take me to the team I asked you for. Thanks for being as unhelpful as always. 

[siphosethu-TT]

Please try the chat link. Thanks

[DanM89]

@Gliwmaeden2 I have already done that too and I bet you can guess what the outcome of that was ................................................ NOTHING

[Gliwmaeden2]

You'd have to use the Complaints Process linked at the foot of any Talktalk page, @DanM89.

[DanM89]

Like I have tried to explain to you, The number get me nowhere and then hangs up. 

[siphosethu-TT]

You'll have to call in on the same number I've provided to you, and you'll be directed afterwards. Thanks

[DanM89]

I actually need to speak to the CEO complaints team as I was told last that they are dealing with the order , can you provide a way of contact them please. 

[siphosethu-TT]

Please try again, or you can use the chat link below. Thanks

How to contact TalkTalk Broadband

[DanM89]

Waste of time it does the same thing, it does not let me reach an agent or the que. 

[DanM89]

It is absolutely pointless, I originally tried that. 

[siphosethu-TT]

You have to wait on the line to get passed to an agent, there is a que so please hang in there. The number I've provided also works for full fibre customers okay. Thanks

[Gliwmaeden2]

As you have ordered Full Fibre, ring 03451 720074, @DanM89.

[DanM89]

@siphosethu-TT That number doesn't put me through to anyone. It is an automated service that asks a bunch of questions and then hangs up. Waste of my time. 

What can you do to help me today please. 

[Gliwmaeden2]

@DanM89, do your community forum profile details show the new address?

Please update that area if necessary, and SAVE CHANGES. 

I re-escalated your previous thread this morning, so I will just post the link here for staff to avoid duplication / confusion in the replies. 

It's always better to follow up on the original thread for the same issue.

@siphosethu-TT, this was the ongoing topic:

https://community.talktalk.co.uk/t5/Full-Fibre/Full-Fibre-installation-PTW-Go-Live-Date-amp-Poor-Cus...

[siphosethu-TT]

Please contact the number above so they can clarify what's happening with the order. Thanks

[DanM89]

@siphosethu-TT 

That will be the disconnected line from my previous address and I have been waiting to be connected at my new address since the 12th May. I placed the order for a home move on the 26th April. 

[siphosethu-TT]

Hi there @DanM89, I've just checked, and your services seem to be disconnected. Please contact our order management team using the number below and they will assist you regarding the issue. Thanks

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

[siphosethu-TT]

Hi there @DanM89, I'll just check that for you please bare with me. Thanks