Hello. I cancelled SuperSafe boost on 23rd May and received a reply to say that it was actioned. However, it's now the 6th June and my account is still showing I have it and I will be paying £6 a month for it. I have tried a number of times since then to cancel it, but my account still shows it to be active. What do I do to get this sorted. I would like to make sure that I am not charged for something I cancelled. When I try to sort out problems via live chat I am waiting a long time for someone to answer me and often I don't get a reply at all, hence this request. Thanks.
Thanks. I have now manage to get hold of someone on live chat and hopefully got it sorted. I am told that there maybe a system error as to why my SuperSafe boost has not been cancelled even though I did on 24th May.
Use 03451 720088 after 9am, @astra1600 to ask them to remove any boosts or services that you don't want.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
