Replacement router power supply

[Amphy]

Hi ,

I've had a router power supply fail after only 6 months, please could a replacement be sent?

(In fairness, it was one 'off ther back of the van' when city fibre did the FTTP installation as TT didn't send me the new version.)

Dashboard  details router as - 

"TalkTalk Wi-Fi Hub 2
version SG4K100174"

Thanks!

Regards

Amphy

[MerlinBengal]

Get a new power supply off Amazon and a set of adapters for the correct size plug. I have had 2 power supply failures, first one was dead on turn on from new, the other went down over time. The details you need are on the power supply brick.

That way you can stick with your existing router rather than the Eero.

[Debbie-TalkTalk]

Hi Amphy

Thanks for your reply.

If need any further help after connecting the eero then please let us know.

[Amphy]

Hi @Debbie-TalkTalk 

I've yet to connect it - I'll wait until weekend as I want to make sure I have continuity for WFH.

I need to factor in the connection to my mesh for some LAN connections, and re-assigning my ever-growing list of fixed IP's!

[Debbie-TalkTalk]

Hi @Amphy 

How's the connection been with the eero connected?

[Debbie-TalkTalk]

Hi Amphy

Ah ok, yes it's an eero you receive with this package, apologies that this wasn't sent out when you upgraded.

[Amphy]

Hi @Debbie-TalkTalk ,

I have the fibre 150 package (it was the pushed upgrade from the FTTC 65 to FTTP).

I guess I should've had the eero at time of installation, however I didn't receive anything from TT, so I used a spare hub 2 the cityfibre guys had in the van to get me up n running - in fairness, it's been fine except the power supply failed within 12hrs of me switchng the unit back on after a fortnight hols!.

[Debbie-TalkTalk]

Hi Amphy

Apologies, that was the replacement it allowed me to order. Which package do you have?

[Amphy]

Hi @Debbie-TalkTalk ,

I've received the package this morning, however, it is an eero not the wifi hub 2.  Would it be possible to send a sagemcom hub?

Thanks

Amphy

[Debbie-TalkTalk]

Hi Amphy

You're welcome 🙂

Please let us know how you get on.

Thanks

Debbie

[Amphy]

Hi @Debbie-TalkTalk 

Thanks for the swift confirmation & again, thanks for arranging the replacement.

Regards

Amphy

[Debbie-TalkTalk]

Hi Amphy

Apologies, please ignore that email, there will be no charge applied.

This is the new router being sent. We can't send a power supply on its own sorry.

[Amphy]

Hi @Debbie-TalkTalk ,

Thanks for arranging the replacement.  I have received a confirmation email that includes a billing for £89 for a replacement eero.

Is the eero to replace the sagemcom wifi hub 2?

If so, all I need is a new power supply for the existing sagemcom unit.  I have my own mesh system so only use the TT supplied equipment for basic modem & DHCP/IP address setting.

Please can you confirm whether I will actually be billed the £89 charge?

Thanks/regards

Amphy

[Debbie-TalkTalk]

Hi Amphy

Sorry for the delay.

I've ordered the replacement router, please allow 48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.