NEED SOME HELP?

wjsd7 · ‎15-01-2026

Band 1 (2.4 GHz) is disabled even though it's switched on. The same as this customer's problem https://community.talktalk.co.uk/t5/Broadband/TalkTalk-Wi-fi-Hub-Band-1-2-4-GHz-is-not-working/td-p/...

I've tried full resets multiple times. Tried different settings in advanced settings, but nothing will work. Please can I have a Wi-Fi Hub 3 replacement? It's seems now that this router is developing even more faults since the last firmware update, version SG4K100208.

mandisa1-TT · ‎15-01-2026

Thank you for the support @KeithFrench

KeithFrench · ‎15-01-2026

Hi @wjsd7

There is a bug that affects the current firmware when either Wi-Fi band is disabled within the router's configuration. When re=enabled, all seems fine in the config. However, one or both bands do not start working again. Currently, the only workaround is to perform a factory reset and start again.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

amahle-TT · ‎15-01-2026

Hi there @wjsd7, thank you for reaching out we will look into this for you.

@KeithFrench Please advise, thanks.

NEED SOME HELP?

TalkTalk Wi-Fi Hub 2 wifi problem