Hi, this occurred about two years ago too and I made a similar post back when this forum thread was called "future fibre" looks like the future fibre thread and all it's posts got deleted and replaced with this full fibre thread so I'll try to explain again. I'm not 100% sure but I think Chris from TalkTalk might remember as he sorted it out for me, thanks again for that but it seems to be occurring again.
I unfortunately deal with MH issues, I am not currently interested in any upgrade as it will be added stress, I can further discuss why via private message if required.
A text and email was received earlier about my broadband being upgraded and mentions "how the upgrade was unable to go ahead" and now they will send me a new appointment date. I can't cancel this as there is no option to do so. There should be a option where you can select "I'm not interested" etc.
This happened before about two years or so ago and I made a post on here and what happened was without notifying me etc TalkTalk a few times kept on making appointments for a engineer to attend and I would update the thread I was posting on explaining what is happening and it would be cancelled but it occurred again but eventually was sorted, also couriers were delivering cables which added more stress as I didn't request any of this and if I recall correctly I think a engineer arrived once too despite it being cancelled.
Currently it looks like no appointment has been made so far but I am hoping someone from TalkTalk on here could talk to a higher up and cancel this/stop this upgrade process. In the past I've not had luck with live chat etc regarding this.
While I am thankful for the free kind offer and I would accept but because of the process of engineers etc and my current set up, I cannot go ahead with the upgrade right now as stated previously because it would be more additional stress and currently too much for me to handle. So I'm hoping this can be cancelled because last time it was auto made for me and I couldn't cancel, could only rearrange and couriers were sending me cables etc. All of that was stressful for me and now it's happening again. So please can you stop this upgrade process, I will be in touch if I want to upgrade but not now.
Thank you.
