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TalkTalk order reference number required

georgeh555
First Timer
Private Message
Message 4 of 4

Hello,

 

I purchased full fibre last year and did not receive a voucher as stated, upon contacting the company they require an order reference number starting with the letter N.

 

I cannot find this anywhere on any emails or under my account on here, please could this be provided?

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3 REPLIES 3

Message 1 of 4

@MrChriZ, please start a new thread in the billing section of the forum. Go to that message board and click on start a topic.

 

This is an old thread and not in the queue for attention. Staff will reply to the original poster only, usually, to avoid confusion between accounts etc.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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MrChriZ
First Timer
Private Message TalkTalk
Message 2 of 4

Hi @Arne-TalkTalk - I have the same problem - only my broadband started as Shell Broadband.
I spent some time on the chat the other day to a support person called Asisipho.

After half an hour he decided he need to contact Shell and would then get back to me, but he never did.

Please can you help?

 

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi @georgeh555

 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

 

Regards

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