02/01/25
Early hours of the morning the internet was down, and the modem router was flashing amber.
I've gone through all the steps of resetting, turn of main wait 30mins - hour etc and nothing worked, Live chat sent someone out the next day on 03/01/25 but they never arrived at the premises instead I was informed they were at the exchange and found a fault but I found out this by contacting live chat again in the late evening so I was not updated whatsoever on what was happening, in fact I probably wouldn't of been told anything if I hadn't messaged them.
Live chat said to send another engineer out today 04/01/25 who actually arrived to my premises, the OTN box is working all fine they can see the connection is detected and live, they tried a spare router they had but still did not connect.
The engineer informed me to contact live chat on Monday when staff are in, but now I been without internet since Thursday and probably all the way into mid next week.
Engineer can't find the issue and tells me to contact live chat and they probably direct me to another engineer again.
YK
