Unable to pass Verification for My Account online Access

[Airwalk1973]

Despite receiving emails every month stating my new bills are ready and can be viewed online, whenever i try to register to view online the system states my details are not recognised.

I know my email is correct as i receive the monthly billing emails and i know my account number is correct as that is included on the billing email. So can only presume that when setting up my account Talk Talk have an incorrect name or DOB which is causing the conflict.

I have had no joy resolving this over the phone and just keep being told the system is currently down and try again in a few days. But this has now gone on for months without resolution.

Is there an email address I can contact to escalate my query to get the details fixed so that i can gain access online to my account? Or even an alternative phone number for a different team who can actually look into fixing the issue rather than brushing me off.

Any alternative contact would be most helpful.

Thanks.

Brad 

[Arne-TalkTalk]

Happy to help. Glad its sorted. 

[Airwalk1973]

Good Morning Arne.

Can confirm that you have fixed the issue and I am now able to register.

Thanks for your assistance.

Have a good day!

[Arne-TalkTalk]

Thank you, we had a slightly different date of birth so I've corrected it.   

Can you try again. 

[Airwalk1973]

Reply sent with details requested thanks.

[Arne-TalkTalk]

Thank you I have sent you another PM 

[Airwalk1973]

Hi Arne

I responded to your PM this morning.

Look forward to your update.

Thanks

[Arne-TalkTalk]

Hi @Airwalk1973 

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Airwalk1973]

Good morning.

I have updated the information in my profile. Unfortunately i do not have a landline just FTTP internet.

I have added the affected email that i used to sign up for the service and also my customer account number in the private notes.

Hope this helps 

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.

Please add the affected email address to the private notes section that only you and staff can view.

Please post back when done.
Thank you