Hello
We upgraded to full fibre 150 on Monday of this week. Engineer called and installed a new Openreach box but due to us being in a terrace house and our main living area is at the back, to avoid cables all over the place the Engineer installed the box in my daughters bedroom at the front of the house.
Stupidly later that day we expected a vast difference in speed, however when carrying out a speed test the download speed was between 34-44 mbps and upload speed 29.7 mbps. As the down load speed was no where near the minimum 120mbps they quoted I contacted Talk Talk on the Live Chat. One and a half hours later and after several resets of the hub we are now left with two network connections (our previously own named one) and the original Talk Talk one. We ere advised to use the original network as this had been reset during the hub reset. That is ok and speed increased to 120 mbps when in my daughters bedroom, however when you go down stairs and into the living room where the TV and my works pc are, this network is not strong enough to even appear on the list, so we are still having to use the old one.
The whole reason for getting this upgrade was so I could use it downstairs for work and the kids could use it on the telly for downloading and playing games.
I cant face going through another live chat so does anyone have any experience on what to do next PLEASE ....... I haven't even set up the EEro box yet as I am too scared this will slow it down even more.
Please help me as I am not all that clued up as you can probably tell.
Many thanks
TC
