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silverbird63
Super Duper Contributor
Private Message TalkTalk

on ‎25-01-2024 08:45 AM

Message 3 of 3

Hi when I took out the free upgrade in September 23, I have not had a landline, when I connect my phone to the router, my line is dead. No one from TT seems to be able to resolve the matter, or the continual flashing of my router from white to red. I have Internet but no landline.

Thanks

Not an expert at much just like to learn about as many things as I can
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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎25-01-2024 10:56 AM

Message 1 of 3

@silverbird63, is this still supposed to be being handled by a Complaints manager?

 

@Chris-TalkTalk, recent thread here:

 

https://community.talktalk.co.uk/t5/Full-Fibre/Problems-with-router-service/td-p/3014707

 

 

Gliwmaeden2, a fellow customer.
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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎25-01-2024 08:54 AM

Message 2 of 3

Hi silverbird63,

 

Have you tried switching the ONT and and router off for 30 minutes, then retest, if not then can you give this a try and let us know how you get on


Chris

Chris, Community Team 

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