Hi
can someone please take ownership of this issue and help. My fibre 150 contract ended in August, when I contacted the loyalty team and agreed to upgrade to fibre 500. It is now five weeks since the agreed update and new contract and I’m still on fibre 150 speeds even though my account page says I’m on Fibre 500.
i have made several long phone calls to the so called order management and full fibre teams and spent many hours on chat with so called specialists, I have been transferred from department to to department until I began to loose the will to live. I have received several emails that give a go live date all of which arrived and went without change.
I find it absolutely unbelievable that a simple change of speed should take five weeks.
I have requested to speak to a person based in the UK and been told this can’t be done. So this is my last attempt to get this order sorted before I leave talktalk and go to a provider that values its long term customers.
Hopefully there is some monitoring these post that can actually do the job that there employed to do and take pride in their work
