NEED SOME HELP?

Speculoos22 · ‎17-07-2024

Can anyone advise was told new router would be sent to me but received a cable !
phoned talk talk who were not aware that this was sent out. They say City Fibre will bring new router ? I have my doubts about this ? Can anyone clarify?
thank you.

Anonymous · ‎23-07-2024

Hi @Speculoos22

How are you getting on?

Thanks

Michelle

KeithFrench · ‎18-07-2024

Not knowing what router you have currently, if it is really as old as you said, then it will not work connected to the full fibre termination point (ONT).

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Anonymous · ‎18-07-2024

Morning,

Just to confirm, do you currently have a wifi hub at the moment?

Thanks

Michelle

Gliwmaeden2 · ‎17-07-2024

You just might be able to limp along on the old router, @Speculoos22, is all that it means, but sounds unlikely if it is that old!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Speculoos22 · ‎17-07-2024

So sorry replied to wrong link ! Have old router (20 years) was told will get digital voice for home phones.

Am not very good with technical jargon ! What the gap stuff you are referring to ?

KeithFrench · ‎17-07-2024

Just in case, which router do you have currently and have you ordered Digital Voice? You maybe able to use your old router as a stop gap.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

Speculoos22 · ‎17-07-2024

Thank you for that hopefully all will be in order on the day !

KeithFrench · ‎17-07-2024

I don't know about the cable, but yes it is quite normal for the CF installation team to bring the router with them, at least that is what happened with me. That should include an Ethernet cable to connect between the WAN port of the router & the ONT.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

NEED SOME HELP?

Upgrading from fibre35 to fibre 65 with city fibre ( full fibre)