Upgrading from fibre35 to fibre 65 with city fibre ( full fibre)

[Speculoos22]

Can anyone advise was told new router would be sent to me but received a cable ! 
phoned talk talk who were not aware that this was sent out. They say City Fibre will bring new router ? I have my doubts about this ? Can anyone clarify? 
thank you.

[Michelle-TalkTalk]

Hi @Speculoos22 

How are you getting on?

Thanks

Michelle

[KeithFrench]

Not knowing what router you have currently, if it is really as old as you said, then it will not work connected to the full fibre termination point (ONT).

[Michelle-TalkTalk]

Morning,

Just to confirm, do you currently have a wifi hub at the moment?

Thanks

Michelle

[Gliwmaeden2 · Accepted solution]

You just might be able to limp along on the old router, @Speculoos22, is all that it means, but sounds unlikely if it is that old!

[Speculoos22]

So sorry replied to wrong link ! Have old router (20 years) was told will get digital voice for home phones.

Am not very good with technical jargon ! What the gap stuff you are referring to ?

[KeithFrench]

Just in case, which router do you have currently and have you ordered Digital Voice? You maybe able to use your old router as a stop gap.

[Speculoos22]

Thank you for that hopefully all will be in order on the day !

[KeithFrench]

I don't know about the cable, but yes it is quite normal for the CF installation team to bring the router with them, at least that is what happened with me. That should include an Ethernet cable to connect between the WAN port of the router & the ONT.