Upgrading to Data 900 and no speed improvement at all!

[Starsidgi]

Hi I l’ve upgraded from Fibre 75 to Data 900 and my speed stayed the same! After 3 visits from the CityFibre engineer and changing the fibre from the cabinet to my house, because the light was a bit off there was no change. The next day he was booked again and changed the ONT and still no change. And after a couple of days he was booked again just to come and confirm the perfect readings with his CityFibre manager. I was told that there network is spot on and it is the TalkTalk server limiting my service and TalkTalk is telling me that is CityFibre’s fault! Look like no one has e clue where is the problem. What shall I do in this case?

[ferguson]

Ha! Fair enough. Do give the team a chance to help though.

[Starsidgi]

Hi Ferguson sorry my bad. I just updated my details and I’ll be happy to hear what the support team will come up with this time. The problem is I haven’t got too much time, because right now there is a few very attractive offers now for black Friday and I’m very tempted to pull the trigger and check how is the service like from the competitors!

[ferguson]

Oh dear! If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.