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Upgrading to Full Fibre

pickers
Conversation Starter
Private Message TalkTalk
Message 3 of 3

Hi - my Fibre 35 contract is coming to an end and I want to upgrade to Full Fibre.  My two neighbours already have full fibre connections (not Talktalk).  However when I checked in My Account it says that full fibre isn't available to my address at any speed .  Curiously if I go into the Talktalk website as a new customer it tells me that full fibre is indeed available.  Is there any way of checking which is correct?

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2 REPLIES 2

pickers
Conversation Starter
Private Message TalkTalk
Message 1 of 3

Thanks

ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

Your best bet is to contact customer services directly, either by phone, or chat, details here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

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