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VOIP Phone

Mark147
First Timer
Private Message TalkTalk

on ‎22-11-2024 01:27 PM

Message 10 of 10

I have just upgraded to full fibre and my phone is now VOIP.  I have noticed that at least once an hour the phone handset lights up with 'Call' for about 2-3 seconds, why is this??

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9 REPLIES 9

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Mark147

on ‎27-11-2024 09:45 AM

Message 1 of 10

Hi @Mark147 

 

I'm so glad to hear this, thanks for letting me know 🙂

 

I've sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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Mark147
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎27-11-2024 09:18 AM

Message 2 of 10

Hi Debbie,

 

Whatever changes you made have cured the problem.

 

Thanks very much.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Mark147

on ‎27-11-2024 06:33 AM

Message 3 of 10

Morning @Mark147 

 

Has everything been working ok since your last post?

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Anonymous
Not applicable
Staff
Private Message
In response to Mark147

on ‎25-11-2024 12:29 PM

Message 4 of 10

No problem 🙂

 

Thanks

 

Michelle

 

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Mark147
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎25-11-2024 09:52 AM

Message 5 of 10

OK, thanks Debbie

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Mark147

on ‎25-11-2024 08:49 AM

Message 6 of 10

Morning @Mark147 

 

Thank you.

 

I've made a change to the setting, please can you monitor this over the next few days and I will check in again with you on Wednesday just to make sure these calls have stopped.

 

Thanks again.

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Mark147

on ‎23-11-2024 08:33 AM

Message 7 of 10

Staff will follow up after the weekend, @Mark147.

 

It should be straightforward to sort out from their end.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Mark147
First Timer
Private Message TalkTalk

on ‎23-11-2024 08:24 AM

Message 8 of 10

Done that

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎22-11-2024 01:29 PM

Message 9 of 10

Hi @Mark147 

 

Apologies for this. This is a known issue, I will need to make a change to a setting for you.

 

Please can you add your name and TalkTalk account number to your Community Profile.

 

Thanks

 

Debbie

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