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on 16-08-2024 09:50 PM
Hi I was ‘upgraded’ from my Fibre 35 package to Full Fibre 150 with VOIP yesterday. Engineer took over 3 and a half hours to set up. Problem was not with the broadband but trying to get the Grandstream adapter working. I now discover today that I am unable to make or receive calls. I need my home phone. I ran a service test and have received an email from Talktalk saying that there is a problem and asking me to call them! Well I would if I had a working phone. Any suggestions gratefully appreciated.
on 19-08-2024 08:13 AM
Thanks for confirming 🙂
Michelle
on 19-08-2024 08:12 AM
Good morning Michelle
Thankfully resetting the Grandstream sorted the problem.
on 19-08-2024 08:12 AM
Hello,
I'm glad to hear this and thanks for confirming 🙂
Michelle
on 19-08-2024 08:11 AM
Thank you for your help. The reset worked!
on 19-08-2024 06:57 AM
Morning,
How are you getting on?
Thanks
Michelle
on 16-08-2024 10:06 PM
Try connecting the Grandstream directly to the ONT in place of the eero. Then reset it, if it works after that, reconnect the eero to the ONT & Grandstream back to the eero & try again.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 16-08-2024 10:03 PM
Chat may be able to help set it up over thr weekend, @Frustratedwithupgrade.
Check opening hours here:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
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